Dakota Communications Center employs 52 Full-Time Dispatchers, 2 Over-Comp Dispatchers, 6 Floor Dispatch Supervisors, 1 Training Coordinator, 2 Technical Support Specialists, 1 Executive Assistant, 1 Operations Director and 1 Executive Director for a total staff of 66 employees.
Dakota Communications Center accepts applications on a continual basis for the Dispatcher position. Upon receipt, applications are reviewed to determine if the applicant meets the minimum qualifications listed in the position description. A determination letter is then sent out to the applicant notifying them if they will continue to the interview process. Those candidates who meet minimum required qualifications will be contacted for testing. Testing and interviews are administered as needed, usually three times a year.
WHAT DISPATCH CANDIDATES CAN EXPECT
Candidates who meet the minimum requirements will be contacted to schedule testing. Candidates will first be tested on their typing skills where the candidate must meet a 35 wpm requirement. If the candidate does not pass the test, they do not continue in the pre-employment process. If the applicant passes the typing test, they are given a listening skills test which is followed by a Q and A opportunity with a member of DCC Administration. They also will be invited back for the second phase of the pre-employment process, the formal interview.
In the formal interview, candidates can expect to meet with a panel made up of a dispatcher, a dispatch supervisor and the operations director. The panel will ask technical-based, and previous work experience questions in an effort to identify high performing candidates that present themselves as trainable and capable of handling the systems and pressures of 911 dispatching. They will also be asked behaviorial questions in an effort to identify long-term employees who have the ability to handle the pressures of 911 dispatching and who will also positively contribute to the DCC effort. Finalists identified after the formal interviews will proceed to a thorough background investigation and drug screening before being brought back to an informal meeting with the Executive Director with a potential job offer.
THINGS TO CONSIDER BEFORE APPLYING FOR A DISPATCH POSITION AT THE DCC
1. Dispatchers are required to work shifts including weekends, holidays, and other cultural and religious days as scheduled.
2. Shifts are 10 hours long and bid by seniority.
3. Training programs are very comprehensive and demanding and may require dispatcher in training to modify their work schedule to match that of their trainer.
4. Information dispatchers deal with on a daily basis is confidential and cannot be shared outside the DCC.
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